Support
How can we help?
We're a small team and we read every message. Reach out any time. We typically respond within two business days.
How do I delete my account and personal data?
In the app
- Open the Me tab.
- Go to Account settings.
- Tap Delete account and confirm.
By email
Email hello@appex.sk with the subject "Account deletion request" from the email address linked to your account.
Deleting your account doesn't cancel a paid subscription. Cancel it first in your App Store or Google Play subscription settings, or you'll keep being charged.
What's removed
- Your profile, plans, check-ins and other data in your Luvya account
- Files you uploaded, such as a profile photo
- Your weekly-plan job records
- Your customer record at our subscription provider, RevenueCat
What stays, for now
- A restricted archive copy of your account data, unless you ask us to remove it
- Your sign-in record, so the same login keeps the same user ID
- A device record: a hashed device ID linked to your user ID, for 18 months after its last use
- A hashed trial record with no name, email or user ID in it, for 3 years after its last use
Section 10 of the Privacy Policy has the full list and the reasons. If you also want your archive copy and sign-in record removed, email us.
Frequently asked questions
How do I get help with Luvya?
Email us at hello@appex.sk and describe what you need. Including your device type (iPhone / Android), your app version, and a short description of the issue helps us respond faster. If you write from inside the app, those details are already filled in for you, along with your user ID. You can edit the message before sending it.
How do subscriptions and billing work?
Subscriptions are purchased and managed through the Apple App Store or Google Play. Payments, renewals, and cancellations are handled by the store on your device. To cancel, open your device's subscription settings (App Store or Google Play account) and turn off automatic renewal before the next billing date.
How do I request a refund?
Because purchases are processed by Apple or Google, refunds are handled according to their policies. For the App Store, visit reportaproblem.apple.com; for Google Play, use the Play Store order history. If you have questions, email us and we'll help where we can.
Is Luvya a medical or health service?
No. Luvya is a general wellbeing and lifestyle app. It is not a medical device and does not provide medical advice, diagnosis, treatment, or therapy. If you may have a medical emergency or crisis, contact local emergency services or a crisis support service immediately.
How do I exercise my privacy rights?
You can request access to, correction of, or deletion of your personal data, and exercise other rights described in our Privacy Policy. Email us and we'll respond within the period required by law (typically one month).
How does Luvya use AI?
Google's Gemini API writes your weekly plans and some short texts, based on what you tell the app. Here's how that works, including what is and isn't sent.